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Hotspring World of Norwich
Notcutts Garden Centre
Daniels Road
Norwich
NR4 6QP

Call us now: 01508 491 540

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Google Rating

4.9

HotSpring World Norwich

4.9

Sharon

15:03 15 May 19

Excellent service and staff! The manager Maxine was incredibly helpful and kind , her knowledge is amazing and I will definitely order from her again . So important to feel you are being looked after properly. Thank You Maxine, will see you again soon 🙂

Declan Mcgee

14:06 14 May 19

Well, we went to the city to buy a sun lounger for the back garden. We met Maxine from hot springs at notcutts just having a look at how much they are. We had a full demonstration without any sales pitch. Her knowledge is outstanding and she even offered us a full wet test if we came back with our swim gear. We found one that we liked but still we went away contemplating what a hot tub would be like. An hour later she's managed to grab our business. Such a wonderful lady. If your thinking about one or even just going out for something completely different Maxine at hotspring world is the lady to see. Not forgetting you John also. Thanks for all the info.

kristian buller

14:18 12 Apr 19

Very pleased most helpful , easy to talk to and help when needed

David Williams

13:19 25 Mar 19

In January we planned to have our garden landscaped and within the planning process we explored the possibility of getting a Hot Tub, and went along to visit Hot Spring World, in Norwich. From the moment we walked in to the showroom, we were made to feel very welcome and valued and felt that the whole experience was extreemly pleasurable from start to finish, John and Sonia were outstanding and charming, there was no hard sell and we were given ample time to think things over and ask as many questions as possible. We returned several times before we made our decision and even then we still had different options to choose from..Last week we took delivery of out Hot Tub, The 6 person Relay and our 9 year old daughter has hardly been out of it since. it is wonderful, it is set at 38.0c and has lovely jets and LED lighting, we could not be happier.As well as this, the chaps who delivered the Hot tub and their support staff at Hot Tub Assist were equally outstanding.Thank you all.

karen johnson

20:08 21 Mar 19

John was very helpful and found exactly what we wanted at the right price. After service has been extremely good and I would recommend Hot Spring World to anyone looking for a spa without hesitation.

Karen Manning

17:08 08 Mar 19

John was very helpful and we were able to try out two different spas before we made our final decision which we were glad we did. He did us a great deal on a new fresh water salt system and we absolutely love our new spa , the after sales care has also been excellent, so glad we chose a Hotsprings tub .

JOHN WARNER

12:13 16 Dec 18

Excellent service from Sonia and John highly recommend them to anyone looking to purchase a hot tub

Louise Dobson

10:37 04 Nov 18

We have been very impressed with Hotsprings Norwich. John and Sonia are extremely professional, knowledgeable and helpful.

Juliet Hargrave

16:20 01 Nov 18

We bought a Grandee Hot tub from Sonia last year. Even though we had spoken to several other hot tub retailers we decided that we needed to purchase from someone we trusted ,who would be there to help we needed it. Also it felt as though the world of hot tubs was a mine field. We made the right decision ...Sonia has been amazing ! Many times I have called her with operating problems ( always operator error I must clarify!!) and she has always been there to support us ,explaining step by step what we need to do to resolve the issue. I am so pleased we made the decision to buy from Sonia and Hot Spring World . Not only do I think she advised us well on exactly the right hot tub for us but importantly we always feel we are in safe hands. Thank you Sonia for always being there when we need you!!!?

Jane Berry

14:20 31 Oct 18

Thankyou John , excellent service from start to finish.the jetsetter nxt is the perfect hottub for us and we can't wait to get home from work and relax.would highly recommend

Caleb Spence

08:39 19 Sep 18

I can highly recommend Hotspring World at Notcutts. We originally went in there over a year ago when thinking about getting a hot tub and they were very helpful with no pressure to buy a tub (you know how these types of places can be for putting on pressure!). Anyway, we eventually decided to get a tub recently and Sonia was more than happy to let us 'wet test' a tub before buying. Both Sonia and John were very helpful and knowledgeable and I liked their relaxed, kind attitude. The Hot tub we bought was very competitively priced (I checked on-line) and we are delighted with it, and the aftersales service. The Hot tub was delivered on time and the guys delivering it were very professional and helpful and installed tub with minimal fuss and left it ready to go (but we had to wait for it to get up to temperature). So all in all, the purchase of our hot tub was a very enjoyable experience and I can highly recommend Sonia at Hotspring World 🙂

Mark Yeomans

15:27 12 Aug 18

Purchased my HotSpring Hottub over a year ago now. Very high quality product and staff very helpful. Have send a friend in to purchase one as well and also very happy.

Jason Blues

09:08 06 Aug 18

We bought a hot tub earlier in the year and the staff at Hot Springs have been really helpful with advice on maintenance and the usual questions that come up when you get something new. Great hot tub as well!

Chris Collison

11:12 29 Jul 18

Very friendly and helpful. Best thing we did buying a hot tub from hot springs

Cliff I'Anson

17:27 28 May 18

I have been dealing with Sonia and John at the Nottcuts site (Norwich) since buying a tub in 2011. They are always friendly, helpful and offer good advice on the products they sell. There is never any pressure and both have delivered a first class service, that sees me returning as required for advice, chemicals and filters. The tub is In weekly use and is as good today as it was when first purchased.

Annie Oldridge

17:19 20 May 18

We have just had a Sovereign hot tub installed, our first. We had a few queries on the maintenance aspect and the aftersales care at HotSpring World in Norwich was really helpful. They answered all our beginners questions and would definitely recommend them. Delivery and instalment of our hot tub was also very efficient.

kieron thompson

15:54 04 May 18

John and the team are fantastic and helpful always. Aftercare is 1st class, and technical knowledge is ace. Plus my hot tub is awesome. Thanks

John Harris

10:13 25 Apr 18

Great experience. All the staff are very helpful and knowledgable and looked after us very well. Very happy with our new hot tub!

Adrianne James

06:05 18 Apr 18

We just wanted to thank all the staff at HSW Norwich, especially John, he provided excellent service from start to finish, he was able to answer all our questions (and they were many !!), he definitely went the extra mile for us and we are so grateful.We love our new tub and feel we got a fantastic deal.????? !

paul sutton

17:12 16 Apr 18

From when we decided to purchase a hot tub we visited many suppliers and done a lot of homework, when we visited the Norwich showroom the level of advice and helpfulness with our sometimes daft questions was outstanding. After many visits we purchased our tub and the level of service from ordering to installation continued to excell. I can recommend anybody interested in buying a hot tub ( and you should) to visit the showroom and see the staff for a great service.

Alan Skoulding

13:55 09 Apr 18

Many thanks to Suzanne and staff at HotSpring World Norwich for the excellent service during ordering and delivery of my new Bolt hot tub.

Roxanne Hosier

11:37 27 Feb 18

We have our Relay Hot Spring hot tub installed late last year. We visited the Norwich NotCutts Garden Centre where they have a Hotsprings centre and the staff where very helpful in showing me the best suited hot tub for me and my family. We where given all the relevant information and even received a promotion deal to have the music added and steps. Once all the paperwork had gone through the delivery service was amazing and the gentlemen that installed it where very friendly and helped us explained the set up and what we needed ot do over the next couple of days. If we where ever stuck with anything to do with the hot tub or the chemicals we just called the centre up and always have a easy and quick response from the people at Notcutts. I could not recommend enough to even go and have a visit to Notcutts Garden centre in Norwich if you are thinking or considering a Hot tub for your family. The staff are welcoming and do not pressure you into making any decision and help you wiht the fiancee plans and the best product to suit your family. Kindest regardsHosier Family 🙂

Brian Dunn

13:44 19 Feb 18

After purchasing my Jetsetter NXT in December 2018 I have returned several times to ask advice as this is my first spa. Suzanne and all staff there could not be more helpful. I use the spa 3 times a week and would not be without it. It was truly marvellous to go in Christmas Day ! I reported a small fault on the spa cover to Suzanne recently and she immediately organised a free replacement from Hot Tub Assist. Great service !

Susan Palmer

15:55 08 Jan 18

We purchased a hot tub just before Christmas. Suzanne provided an excellent & informative service (which doesn't stop once the hot tub has been delivered). The delivery & installation was very efficient especially in view of the very cold conditions that day. We would highly recommend Hotsprings & have used our 'Flair' hot tub nearly every day since delivery. John & Susan

Arborpro Tree Services

20:19 07 Sep 17

We brought a secondhand hot springs hot tub and had fantastic help from the staff at Norwich with emailing user guide over to us, telling us how to clean the tub new filters was really impressed with the great customer service highly recommend

Richard & Caryll Brown

14:21 19 Jul 17

Have used Hotspring World Norwich for many years and have always had excellent friendly service whenever I visit. Both knowledgable and value for money.

Alex Taylor

16:38 13 Jun 17

Both John and Sonia have been great with the whole process of finding the correct tub, to the ongoing help with routine maintenance. Very happy customer

rachael Clarke

13:09 05 Mar 17

We have had our hot tub for a couple of years now. We looked at a range of options available and the knowledge help and experience from Sonia and John, as well as the ability to see the options and try the different sizes and cover lifters led us to a very good choice that suited our requirements. They are lovely, very warm and friendly and it's always great to catch up with them when we need any supplies.

Kane Freeman

12:25 04 Mar 17

HotSpring World Norwich is the perfect place to view and experience the various models available at many different price points. I made many visits prior to making my purchase. I experienced outstanding customer service throughout my purchase from Sonia and John, I was under no pressure whilst making my decision. The after sales support they provide is second to none, they are always there to help, answer questions and give you the best advice. I cannot thank them enough for my amazing HotSpring Spa, I use it on a daily basis and with friends and family it's a great social place. I highly recommend looking no further than HotSpring World Norwich when looking for your perfect spa, the quality and energy efficiency of the spa itself compared with cheaper brands can't even be compared, they are in a whole different league.

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Hotspring World of Norwich
Notcutts Garden Centre Daniels Road Norwich NR4 6QP

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