If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens we want you to tell us what went wrong so we can put matters right.
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
Customer Service Manager
Watkins Distribution UK Ltd,
23 Little Boyton Hall,
By telephone: call us on 01245 249260, during our office hours (Monday to Friday, 9am – 5pm), and ask for the Customer Service Manager.
By email: firstname.lastname@example.org
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within five business days to tell you:
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01245 249260 and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks, we will:
Our aim is to resolve all complaints internally. However if after receiving our final decision letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are below.
Please note: Only complaints relating to the sale of financial services should be referred to Financial Ombudsman Service (FOS).
If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.
The Financial Ombudsman Service
Telephone: 0800 023 4567
Further information can be obtained from the Financial Ombudsman Service’s website – www.financial-ombudsman.org.uk