Cookie Policy

This is the Cookie Policy for Hotspring World, accessible from www.hotspringworld.co.uk

Protecting our customers is at the heart of everything we do at HotSpring^®World, and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

A cookie is a text file placed onto your device when you access websites. We use cookies and other online tracking devices such as web beacons, and flash object storage to deliver, improve and monitor our website, including in the following ways:

Cookie – wp-settings
Purpose – Used to identify site settings.

Cookie – wp-settings-time
Purpose – Used to identify site settings.

Cookie – wpe-auth
Purpose – After log in this identifies your user account.

Cookie – wordpress_logged_in_{HASH}
Purpose – After log in this identifies your user account.

Cookie – comment_author_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.

Cookie – comment_author_email_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.

Cookie – comment_author_url_{HASH}
Purpose – When you submit a comment we store this information to populate this field for your next visit.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

The types of cookies we use are divided into four categories:

1. Necessary cookies
These cookies let you move around a website and use all it’s features. Without them, you wouldn’t be able to do things like interact with web pages, or fill in forms. These cookies help keep you secure.

2. Performance cookies
These simply help improve the way a website works. They tell us how people use each page, which ones are most commonly viewed, or whether any error occurred.

3. Customisation cookies
These cookies store your personal settings such as font sizes, volume level, or remember basic information that you’ve entered, so next time you visit our website it’s all there for you. For example, if you choose to ask the website to remember your username for your login, you won’t have to enter it the next time you need it.

4. Advertising cookies
These cookies help us to advertise our HotSpring^®World products across the Internet. We use Google AdWords remarketing services which will display relevant ads tailored to you based on what parts of the HotSpring^®World website you have viewed by placing a cookie on your device. This cookie does not in any way identify you or give access to your computer. The cookie is only used to say, “Person X visited page Y, so show this person ads relating to page Y.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Login related cookies – We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Orders processing related cookies – This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Forms related cookies – When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies – In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• Facebook – Used to enable social networking functionality within the website and for marketing data within the Facebook advertising platform.
• Instagram – Used to enable social networking functionality within the website and to display content on our site from the social channel.
• YouTube – Used to manage and display video content within our site.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

These third party suppliers are responsible for the cookies they set on your device. For further information please visit the website of the relevant third party.

How to Opt Out of Remarketing and Advertising

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting www.google.com/settings/ads. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/

Changes to our Cookie Policy

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: SpaSales@hotspringworld.co.uk